Contact & FAQ
GET ON OUR MAILING LIST
We promise - no spam! Sign up here.
Our mailouts are spoiler-free until the relevant show has been uploaded to Demand Progress, and we send an email when the show is up to let you know that it's safe to go back to social media (if you wish!).
We also send a notification via the PROGRESS app when a new show has been uploaded...
There are three free apps which you should download to your device for a super-smooth ride:
DICE - all devices. This is where your tickets are stored.
DEMAND PROGRESS - Android and iOS / Roku. This is where you can watch PROGRESS (and all the other content we host) on your phone or tablet, or cast it to another device like a Chromecast or Apple TV.
SHOP - all devices. Make and track your merchandise orders right from the palm of your hand.
All of our social media contacts are represented by the buttons at the bottom of the screen. Use those to find us on Twitter, Facebook, Instagram and YouTube.
If you have a specific query, please email us in the first instance as follows:
General enquiries: email@example.com
Head of Operations: firstname.lastname@example.org
Media/Press enquiries: email@example.com
Click here to read more about our new merchandise production and fulfilment partnership with Pins & Knuckles
Obviously, at busy times of year like Christmas, items can take longer to arrive than usual. Give yourself plenty of time for your order to arrive, especially if it's a gift!
If you're wondering where your order is, please check and make sure that the item you've ordered isn't on a pre-order until a particular date (in which case we'll despatch when the stock arrives).
If it's not, and the guideline delivery times above have been exceeded, please drop us a line to firstname.lastname@example.org.
If you're contacting us about bookings and we haven't worked with you before - please send ONE recent match for us to view. YouTube, Dropbox, WeTransfer, Google Drive, whatever. Send it to email@example.com.
ONLINE PRIVACY STATEMENT
We use Mailchimp for mailing list management and automated online marketing. The only data collected is that given freely when subscribing to our mailing list or lists. Data is stored securely within our Mailchimp account. You can unsubscribe from our mailing list or lists at any time using the link in the email footer; alternatively you can email firstname.lastname@example.org and request to be removed from a mailing list or lists.
Customer data will never be shared with, or sold to, any third parties.
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If you have a complaint, please contact us in the first instance. If you are unsatisfied with our response or believe that our processing of your information does not comply with data protection law, you can make a complaint to the Information Commissioner's Office (ICO)
JJG Partners Ltd
Company Reg No 09700760
Registered office: Suite 142, 4 Fortess Road, London NW5 2ES
VAT Reg No 229726973